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Product

What is the difference between Solar Pro (Gen 2) and Solar Pro?

The main difference is that Solar Pro (Gen 2) includes a new trademarked design with wider vents, 8-Core Solar Drying (Twin heater coil), 20% larger angled fan blade, more than 175, 000cm3 of air volume coverage (CFM) and up to 150cm air length.

What is the difference between Solar Pro (Gen 2) and Solar Sonic (Gen 2)?

The main difference is that Solar Pro (Gen 2) features a 2-in-1 Sol Ion™ which is an inbuilt Ioniser that generates both positive and negative ions to combat musty laundry odour and repel dust mites. This feature will activate automatically when any drying feature is enabled.

What is the system dimension?

You may find our product dimension and minimum installation space requirement here.

Can I trade in my existing rack?

Our trade-in program offers a discount of :

  • - $20 for manual system (eg. ceiling mounted bamboo rack, HDB pulley system, foldable system)
  • - $50 for an automated system of another brand

Does the system have any power requirements?

All Steigen automated laundry systems have an electrical requirement of a minimum 6 Ampere to function. We can use an existing lighting point or a dedicated power socket for the system.

Does the system require maintenance?

Our systems require zero maintenance, and cleaning duties are not necessary. However, if you wish to clean your system, you may do so by lightly vacuuming or wiping away any visible dust on the telescopic poles.

Can the system fit in BTO HDB flats?

All Steigen models can fit standard 3-5 room BTO HDB flats.

How do I upgrade my current Steigen system?

Trade in your existing Steigen automated laundry system to enjoy price off all regular-priced Steigen automated laundry systems. For more details, please drop us a WhatsApp message here.

Do you have any Group Buy or HIP promotion?

Get up to $180 off with our exclusive estate deals. Please check your eligibility and place an order here. For more details, please drop us a WhatsApp message here.

Site Measurement

Is the site measurement free?

We provide a free on-site measurements where our Site Measurement Expert will recommend a model based on your space and needs. Also, discuss the different power source options.

Just simply book a time slot of your preference here.

I have yet to move in/collect my keys. When should I book my site measurement?

We recommend booking the site measurement upon the key collection date of your new place. Also, please discuss with your ID/contractor on the carpentry and electrical layout prior to the site measurement so that we may assist you better. Please note that all of our systems require a power source outlet to function (minimum 6 ampere).

I have already moved into my place. When should I book my site measurement?

Feel free to book a time slot of your preference here. Please note that all of our systems require a power source outlet to function (minimum 6 ampere).

How do I book a site measurement?

You may select a time slot of your preference here

Is the site measurement compulsory?

Our site measurements are not compulsory and non-obligatory. If you wish to skip straight to the installation stage, please cross check your space dimensions with our minimum space requirement dimensions.

How do I reschedule my site measurement?

You may reschedule your site measurement via the confirmation email sent.

Steigen Experience Centre

Do you accept walk-in customers?

Walk-ins are welcome to swing by our Steigen Experience Centre for a demo and to test out the system. Our last walk-in will be at 5:30pm.

Where is the Steigen Experience Centre located at?

We are located at 140 Paya Lebar, AZ@Paya Lebar #08-26, Singapore 409015 (3-min walk from MacPherson MRT Exit A).

What models do you have on display?

All models are available for product demo at our Steigen Experience Centre. The colours available for viewing are White, Silver, Eclipse and Midnight Blue.

Installation

When should I install?

We recommend installing the system after electrical wiring, carpentry and first coat of paint is completed. During the installation, the existing drying rack will be removed and the drill holes left behind by the exisiting rack will be patched up (free of charge). No painting services will be provided.

Are there any installation charges?

Installation is free of charge in Singapore with purchase of any model. Steigen also provides dismantling and disposal of your existing laundry rack (bamboo holders, push-out system, pulley rack) on the same day of installation, without any additional charges.

What are the installation time slots?

Our installation slots are available from Monday to Saturday (except Public Holiday) at these time slots:

9am - 11am

11am - 1pm

1pm - 3pm

3pm - 5pm

5pm - 7pm

Please secure your desired slot at least 2 weeks in advance.

Delivery will be made within the stipulated slot. Installation takes approximately 1.5 - 2 hours, depending on the complexity of work.

Do you provide on false ceiling installation?

For false ceiling installations, we will do the reinforcement by adding stainless steel rods which connect to the concrete slab for you (no additional charges). The rods are not visible once the system is installed.

Please ensure:

  • - There is a concrete slab beyond the false ceiling
  • - The distance between the false ceiling and concrete ceiling is not more than 1.2 metre
  • - There are no obstacles (such as pipes etc.) blocking the mounting points of our system

Do you provide on high ceiling installation?

We provide high ceiling installations at no additional charges. For ceilings higher than 3 metres, please drop us a WhatsApp message here.

Do you provide condo installation?

We provide installation services to condominiums. However, condominium homeowners would need to seek MCST approval prior to booking an installation date.

I have not collected my keys. Can I make a purchase first and install later?

We can hold the system up to a year from the date of purchase. Hence, you may place an order with an open-ended installation date and book your installation later.

Can I relocate my system?

Relocation services is priced at $100 (includes uninstall and reinstall at your new place). Please drop us a call at 8877 0005 2-4 weeks in advance to book your installation slots.

How do I reschedule my installation date?

Feel free to reschedule your installation on our live calendar here. All available slots are shown in our live calendar.

Delivery

What are the delivery time slots?

Delivery and installation will be done on the same day. Installation slots are available from Monday to Saturday (except Public Holiday) at these time slots:

9am - 11am

11am - 1pm

1pm - 3pm

3pm - 5pm

5pm - 7pm

Please secure your desired slot at least 2 weeks in advance.

Delivery will be made within the stipulated slot.Installation may take about 1.5 - 2 hours depending on the complexity of work.

What are the delivery fees?

There are no additional delivery fees. All prices of our systems include local delivery, installation and warranty (2 years on parts and 5 years on motor and LED light).

Do you ship internationally?

For customers who wish to ship our systems internationally, please kindly email us at sales@steigen.com.sg or drop us a WhatsApp message at +65 8833 0005 and we will get in touch with you.

Warranty

What does the warranty cover?

The standard complimentary warranty covers 2 years for all parts and 5 years for up-down lifting motor and LED light.

In the event if your complimentary warranty expires, Steigen would still provide lifetime on-site technical support. From light/heater replacements to machine repairs, you can arrange for an on-site repair visit for free and only the equipment replacements will be charged.

The warranty applies to Steigen automatic laundry products, and covers defect(s) in material and/or workmanship under normal installation and use. At the company's discretion, Steigen shall provide free of charge repair or replacement of the defect within the warranty period. It also covers logistic costs for the servicing.

The average workaround period is estimated to be 2 to 6 working days, subjected to technicians' availability.

The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period.

Is there any warranty registration? there any instalment plans?

Registration of warranty is not required. The warranty will automatically commence on the date of installation.

How much is the warranty?

All Steigen automated laundry systems include a warranty coverage of 2 years for parts and 5 years for motor and LED light. We also offer extended warranty ($100) which covers an additional 1 year for parts (total 3 years for parts and 5 years for up-down lifting motor and LED light).

How do I extend my warranty?

Share what your customers are saying about your products, customer service or shipping rates.

What is not covered under warranty?

You may not make a claim under this warranty unless the defect claimed is due to faulty, defective parts or workmanship. This warranty does not cover:

  • - Batteries for the remote controller
  • - Misuse or abuse, including failure to properly maintain or service
  • - Normal wear and tear- Power surges, electrical storm damage or incorrect power supply
  • - Malfunction caused by improper disassembling, modification or repairing by 3rd party
  • - Incorrect, improper or inappropriate operation
  • - Insect or vermin infestation- Accidental damage due to own's negligence
  • - Exterior damages caused by chemical fumes or sharp objects

Do I need to provide proof of warranty when requesting for service?

A copy of your original receipt and physical inspection is required to claim the warranty.

Do you provide remote control replacements?

We offer a 1 for 1 exchange at our Steigen Experience Centre. Do bring your faulty remote to our Steigen Experience Centre for a 1-for-1 exchange and do quote us your order number for verification too. We will cover up to 2 accidental damages for remote control. This is only valid for systems installed from 2018 and onwards.

Subsequent replacements would be needed to be purchased at $30 each.

Payment

What are the available payment options?

Payment for purchases on www.steigen.com.sg can be made via Visa or MasterCard or American Express.All purchases of Steigen systems are processed online through our online store www.steigen.com.sg. You may view all available payment methods here.

Do you have installment plans?

We offer 4 installment plan options at the moment:

  • - Atome 0% interest installment plan of 3 months(Orders have to be placed through our main webpage for this payment mode)
  • - ShopBack PayLater (previously known as Hoolah) 0% interest installment plan of 3 months(Orders have to be placed through our main webpage for this payment mode)
  • - Pace 0% interest installment plan of 3 months(Orders have to be placed through our main webpage for this payment mode)
  • - Grab PayLater 0% interest installment plan of 4 months (Orders have to be placed through our main webpage for this payment mode)

Are prices inclusive of GST?

All prices of our system includes GST, installation, delivery and warranty (2 years for parts and 5 years for up-down lifting motor and LED light).

Referral

Do you have a referral program?

We are pleased to share that we have a referral program. If you have any acquaintance or relative who has installed Steigen before, you may key in their referral code during your check out to enjoy $100 discount off your order and the one who referred you would receive NTUC e-vouchers depending on their membership tier. Do note that referral codes are not stackable with current promotions.

How do I retrieve my referral code?

Upon successful installation, you would receive an email with your unique referral code which you may share with your family and friends. This referral code entitles a $100 off any Steigen automated laundry system and you will earn NTUC e-vouchers based on your membership tier as well.

I have referred someone. When will I receive my voucher?

Upon successful installation and payment received, we will drop you a WhatsApp message with the e-voucher in the next 5-7 working days.

What is my membership tier?

Please refer to this page for our membership rewards.

Returns & Refunds

What is your refund process?

Refunds and returns must be done within 30 days from the date of delivery. Intentional modification or cosmetic amendments of the system that may impact the refurbishment or usability will void the terms of the system’s return policy.

You may refund/return your order for any of the following reasons:

  • Systems that are defective/damaged upon arrival, please contact us.

Here follows the general requirements for returns:

  • Proof of purchase (invoice order number and payment receipt).The system must be in its original state and condition, along with all original accessories (e.g. remote control and charging cable) and any free gifts received with it.

Here follows the condition(s) when the system is non-returnable:

  • Intentional misuse or abuse of the system, including failure to properly maintain or service
  • Power surges, electrical storm damage or incorrect power supply
  • Malfunction caused by improper disassembling, modification or repairing by 3rd party
  • Incorrect, improper or inappropriate operationInsect or vermin infestation
  • Accidental damage due to owner's negligence
  • Exterior damages caused by chemical fumes or sharp objects
  • Uninstallation and return delivery charges will not be charged. Drill holes left behind by the system after uninstallation will be patched up. However, painting services will not be provided.

One 1-to-1 exchange is allowed per purchase. The exchange system will not be eligible for further exchange or refund unless faulty.

If your refund/return meets the above requirements and should you wish to proceed with the refund/return, please contact our Customer Service Team with your contact details and invoice order number.

Here follows the refund/return process:

  • Our Customer Service Team will verify the refund/return reason(s) and arrange an uninstallation and pick-up date for you
  • We will process your refund or replacement based on the reason(s) highlighted to our Customer Service Team within 10 days from the starting from the day we received your returned system.
  • A refund reimbursement will be done through the same mode of payment that was made in the original purchase. For cash payments, an e-banking transfer will be done instead.

Can I cancel my order?

Please drop us a call at 8877 0005 so that we may assist you accordingly.

Terms of Service

You may refer here for our full Terms of Service.

Privacy policy

You may refer here for our full privacy policy.

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