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What does the warranty cover?

The standard complimentary warranty covers 2 years for all parts and 5 years for up-down lifting motor and LED light.

In the event if your complimentary warranty expires, Steigen would still provide lifetime on-site technical support. From light/heater replacements to machine repairs, you can arrange for an on-site repair visit for free and only the equipment replacements will be charged.

The warranty applies to Steigen automatic laundry products, and covers defect(s) in material and/or workmanship under normal installation and use. At the company's discretion, Steigen shall provide free of charge repair or replacement of the defect within the warranty period. It also covers logistic costs for the servicing.

The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period.

Is there any warranty registration required?

Registration of warranty is not required. The warranty will automatically commence on the date of installation.

How much is the warranty?

All Steigen automated laundry systems include a complimentary warranty coverage of 2 years for parts and 5 years for up-down lifting motor and LED light. 

We also offer extended warranty ($100) which covers an additional 1 year for parts (total 3 years for parts and 5 years for up-down lifting motor and LED light).

How do I extend my warranty?

During order placement, you will be able to select the option to extend the warranty for your system. 

If you wish to extend the warranty after installation, please drop us a WhatsApp here

*Extended warranty can be purchased within 2 years from the date of installation. 

**Extended warranty is effective from the installation date of the Steigen system.

What is not covered under warranty?

You may not make a claim under this warranty unless the defect claimed is due to faulty, defective parts or workmanship. This warranty does not cover:

  • - Batteries for the remote controller
  • - Misuse or abuse, including failure to properly maintain or service
  • - Normal wear and tear- Power surges, electrical storm damage or incorrect power supply
  • - Malfunction caused by improper disassembling, modification or repairing by 3rd party
  • - Incorrect, improper or inappropriate operation
  • - Insect or vermin infestation- Accidental damage due to own's negligence
  • - Exterior damages caused by chemical fumes or sharp objects

Do I need to provide proof of warranty when requesting for service?

A copy of your original receipt and physical inspection is required to claim the warranty.

Do you provide remote control replacements?

We offer a 1 for 1 exchange at our Steigen Experience Centre. Do bring your faulty remote to our Steigen Experience Centre for a 1-for-1 exchange and do quote us your order number for verification too. We will cover up to 2 accidental damages for remote control. This is only valid for systems installed from 2018 and onwards.

Subsequent replacements would be needed to be purchased at $30 each.

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