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Frequently Asked
Questions

Questions? We got answers!

General

What is the difference between Flexi, Solar Mini, Solar and Solar Ultra?

The Solar series (Solar, Solar Mini and Solar Ultra) provides true sun drying effect on your laundry, resulting in not just faster drying, but it kills germs, bacteria and prevents odours without the use of Ultraviolet.

You may refer to this page for full comparison.

I have an existing manual system, can you help us dismantle it?

Yes, we provide dismantling at no additional cost when you purchase any system from us.

You can also do a trade-in of any existing system for additional discount!

Does the LED help in drying?

All systems are integrated with the LED light for illuminating purposes so that you get to enjoy all the benefits in one. Save even more without having to purchase any additional ceiling light!

Can the machine be pushed out of the window?

No, this is an indoor system. It’s designed to be more efficient than conventional manual system. It is safer to handle, and can dry more clothes easier without the hassle of lifting heavy laundry. It is also engineered to improve air ventilation for laundry to dry faster.

Most customers like to have their laundry dried under the sun. However, external factors like unpredictable weather, direction of your home, time you do laundry drying may not always allow you to do so. With our Solar series, you can enjoy sun dry indoor without any hassle anytime you want.

Does Steigen consume a lot of electricity when it is used?

No! The heavy lifting function is rated only 0.00001 kWh / less than 10 cents of electricity per month. And the Solar function is rated only 0.72 kWh, at least 9 times more energy efficient than conventional dryer! (Energy consumption audit calculation formula and information from SP services)

How low can the system be lowered?

It can be lowered to 1.35m and 1.8m respectively. Suitable for even high ceilings. Contact us for a free on-site assessment so that we can offer you the best solution.

Product

How do I care for Steigen?

Cleaning duties are not necessary. However, if you wish to do so, you may lightly vacuum or dust away any excess residue on the telescopic poles.

How does the Steigen dry up the clothes?
Solar ceramic heaters and air circulators from the Steigen simulate the indirect solar drying technique which is commonly used to dehydrate food for storage. As hot air rises, cold air sinks, heat is distributed uniformly around the clothes, and does not heat up the rest of the room.
What is the difference between Steigen and a tumble dryer?

Some things are too precious to tumble. Steigen is designed to preserve your delicates at its natural state. Users can enjoy the convenience and reliability with less energy consumption than a dryer. No worries on keeping Steigen a healthy condition, it’s maintenance-free through its entire life!

What should I do if I have a question regarding Steigen product(s)?

Call or WhatsApp us at 8877 0005, we are happy to answer your queries.

Delivery

What are the delivery fees?

Local delivery is free, there will be no charge!

What are the delivery time slot?

Available from Monday to Saturday (except Public Holiday) at these time slots:

  • 9am - 11am
  • 11am - 1pm
  • 1pm - 3pm
  • 3pm - 5pm

Please secure your desired slot at least 1 week in advance.

  • Delivery will be made within the stipulated slot.
  • Installation may take about 1.5 - 2 hours depending on the complexity of work.
Do you ship internationally?

For customers based out of Singapore, please kindly email to sales@steigen.com.sg or contact us at +65 8877 0005

Can I change or cancel my order?

Orders are processed automatically, it is not possible to cancel an order during the delivery. Please contact us at +65 8877 0005.

Installation

Can it be installed on false ceiling?

Yes, Steigen’s technical team is trained to provide safe installation on false ceiling. Steigen uses special technique to add support connecting to the actual concrete slab ceiling, ensuring strong support to the system. Wires are also concealed, resulting in a clean and sleek installation.

Can it be installed at balcony?

Yes, Steigen have no problem installing on the balcony.

Do I need to provide any power point for the system?

Steigen is very energy efficient, the normal lighting point power is sufficient to power the system, so it is not necessary to use power point. Contact us for a free on-site assessment, and we can provide the best solution, ensuring safe usage, and aesthetically beautiful installation.

Do I need to provide any power point for the remote controller?

Steigen’s remote controller is battery operated, does not require any power supply.

I have not collected my keys. Can I make a purchase first?

Sure, you can make a purchase with an open-ended installation period. Once you have a date in mind, give us a call or whatsapp to 8877 0005 to arrange for installation 1 - 2 weeks in advance.

What are your installation charges?

Installation is free of charge in Singapore with purchase of any model. Steigen also provides dismantling and disposal of your existing laundry rack (bamboo holders, push-out system, pulley rack) on the same day of installation, without any charge.

Warranty

What does the warranty cover?

The standard limited warranty covers 2 years for all parts and 5 years for motor. To extend your coverage, purchase SteigenCare+ for extended protection.

The warranty applies to Steigen automatic laundry products, and covers defect(s) in material and/or workmanship under normal installation and use. At the company's discretion, Steigen shall provide free of charge repair or replacement of the defect within the warranty period. It also covers logistic costs for the servicing.

The average workaround period is estimated to be 2 to 6 working days, subjected to technicians' availability.

The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period.

What is not covered?

You may not make a claim under this warranty unless the defect claimed is due to faulty, defective parts or workmanship. This warranty does not cover:

  • Batteries for the remote controller;
  • Misuse or abuse, including failure to properly maintain or service;
  • Normal wear and tear;
  • Power surges, electrical storm damage or incorrect power supply;
  • Malfunction caused by improper disassembling, modification or repairing by 3rd party;
  • Incorrect, improper or inappropriate operation;
  • Insect or vermin infestation;
  • Accidental damage due to own's negligence;
  • Exterior damages caused by chemical fumes or sharp objects.
What is SteigenCare+ and what does it cover?

We know exactly what is needed to keep you assured. SteigenCare+ is our own extended warranty program that adds protection to the life of your system against repair costs. Stay protected beyond the warranty period with SteigenCare+. More about our Service Credit and how our Extended Warranty works.

What is service credit?

Service credit is an allowance credited to you when you purchase SteigenCare+. The service credit can only be used to offset service maintenance cost and cannot be converted to cash or vouchers. No expiry date for the service credit.

How do I extend my warranty?

You can extend your warranty upon checkout. There is an option to add to your cart!

Do I need to provide proof of warranty when requesting for service?

A copy of your original receipt and physical inspection is required to claim the warranty.

Payment

What are the modes of payment?

We accept Cash, Cheque, NETS and Credit Card (Visa, Mastercard, American Express).

Payment modes available onsite during installation day:

  • Cash
  • Mastercard
  • Visa
  • American Express
  • Cheque payable to Steigen Enterprise

Payment modes available in showroom:

  • Mastercard
  • Visa
  • American Express
  • NETS
Is there any installment plans?

Yes! We offer 0% interest instalment for DBS and POSB credit cards with 12 months equal payment plan.

Are prices inclusive of GST?
Yes, prices are inclusive of GST.

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